Frequently Asked Questions

Ready to get started but still have questions?
Here are the most frequently asked questions to our team.

If anything in your property is damaged, our housekeepers will flag it as soon as it’s discovered. We assess every situation on a case-by-case basis, working to resolve issues quickly and fairly. Please note that light wear and tear is expected with short-let properties and is not classified as damage. We strongly recommend taking out short-let insurance to give you additional peace of mind.

Yes — we work with a variety of property types, including individual rooms. Whether you have a spare bedroom or a self-contained studio, we can help you list and manage it effectively. Get in touch with our team to discuss your specific situation and we’ll advise on the best approach for your property.

Our fees are based on a percentage of the revenue your property generates — so we only earn when you do. The exact rate depends on the size, location, and service level you require. We’ll provide you with a clear, transparent breakdown before we begin, with no hidden charges or surprises.

Yes, we supply high-quality bed linen and towels for every guest stay, all freshly laundered to hotel standards. Our housekeeping team takes care of the full changeover between guests, so your property is always guest-ready. This is included as part of our full management service.
We use dynamic pricing technology alongside local market expertise to ensure your property is priced competitively at all times. Rates are adjusted based on demand, seasonality, local events, and comparable listings — maximising your occupancy and overall revenue throughout the year.